What is the main account?

It is administrator of RemoSpace. The administrator can (1) create a sub-account, (2) allocate the meeting time to the sub-account, and (3) operate the details of the held meeting on the account management system. Please note that you cannot hold a RemoSpace meeting with your main account.

What is a sub-account?

An account that allows you to hold meetings using RemoSpace.

What is a guest account?

An invited account when meetings are held at RemoSpace. You can participate for free.

What is an account management system?

My page system for main account and sub accounts.

What is the maximum number that the main account creates sub accounts?

There is no upper limit.

Can I host a meeting on my main account?

No. Please be sure to create a sub-account and hold the meeting under the sub-account.

How are the sub-account IDs and passwords set?

The sub account IDs and passwords are automatically generated. IDs and passwords will be automatically delivered to the email registered in sub-accounts.

I cannot log in to my account management system. Why?

The account ID or password may be incorrect.
(1) For the main account
If you have forgotten your account information, click "Forgot your account ID?" at the bottom of the login screen. If you have forgotten your password, click "Forgot your password?" to proceed with the confirmation operation.
(2) For sub-accounts
・For ID, please contact the main account administrator.
・For passwords, check the ID and password email issued when you creat the sub-account, or ask the main account administrator to reset the password and try to reissue the password.

How to transfer meeting time from a sub-account that no longer use to another sub-account?

Follow the steps below to shift the meeting time.
１．Please log in to the account management system with your main account.
２．Click "Assign Meeting Time" on the left side of the screen to display the list of sub-accounts.
３．Click "Reset Time" in the operation column of the sub-account to which you want to transfer the time.
４．The time will be returned from the sub-account to the total unallocated time of the main account, so then allocate the time to the sub-account you want to increase the time.

How do I assign meeting time to a sub-account?

Follow these steps to assign a meeting time.
１．Login to the account management system with your main account.
２．Click on "Allocate Meeting Time" on the left side of the screen to display the list of sub-accounts.
３．There are two ways to allocate time.
１）Automatic Equalization Processing
　　Divide the remaining time equally among the sub-accounts.
　　If there is a fraction, it will be assigned to the first account in the list.
２）Manual Allocation
　　Manually allocate time to specific sub-accounts.

I forgot my main account password. What should I do?

Please use a password reminder. Click "Forgot your password?" at the bottom of the login screen to proceed with the confirmation operation.

I forgot my sub-account password. What should I do?

Please tell your main account administrator and ask them to reset your password. After resetting, the password will be automatically sent to the email address registered in the sub-account.

How do I install RemoSpace?

Please contact us. We will contact you to discuss your application. CONTACT US

I have installed RemoSpace, but it is not reflected in the meeting times of my main account. Why is this?

After purchase, it will take up to one business day to reflect in your main account.

I signed in to my sub-account, but I can't start a meeting. Why?

Meetings cannot be initiated if the available meeting time is not allocated to the sub-account. Please talk to your account administrator to request a meeting time allocation.

The meeting suddenly ended while using RemoSpace. Why?

There are the following cases.
(1) There may be insufficient meeting time available. Please check the available time from the My Page screen of the main account. If all the time allotted to the sub-account has been exhausted, allocate the meeting time. If you have used up all available meeting times, please purchase your ticket again.
(2) Another person may have signed in with the same sub-account. If you are using the sub-account with multiple users, please check if they are being used at the same time.
(3) Communication status may be poor. Check the connection status of Wi-Fi and mobile data communication.

I invited guests to the meeting, but they could not attend. Why?

The invitation code may be incorrect. Please check the invitation code from the details → settings in the menu of the app.

Can I hold a meeting with my main account?

No. Please be sure to create a sub-account and hold a meeting with sub-accounts.

How do I download minutes?

Log in to the account management system with a sub-account and click the "Download Minutes" button at the right end of the meeting item for which you want to download the minutes to proceed with the download.

How do I allocate meeting time to a sub-account?

Follow the steps below to allocate meeting time.
１．Please log in to the account management system with your main account.
２．Click "Assign Meeting Time" on the left side of the screen to display the list of sub-accounts.
３．There are two ways to allocate time.
(1) Automatic equalization : Allocate the remaining time evenly to sub-accounts. * If there is a fraction, it will be assigned to the first account displayed in the list.
(2) Manual allocation: Manually allocate time to a specific sub-account.

How many people can attend a meeting?

10 people including the organizer.

How do I join a meeting with a guest account?

Please enter the invitation code shared by the sub-account on the app (app installation is required)

What a participant says is displayed as double text through the speaker. Is there a solution?

Because of spec, please use headphones or earphones so that no external sound comes in.

How to set up the initial installation of RemoSpace?

We have prepared a manual and a video explaining how to use the service. For more details, please check "How to use".

What is difference between conventional translators and RemoSpace?

A conventional translator is a terminal that is intended for face-to-face use. RemoSpace is a system that can translate and subtitle conversations with multiple people through an online meeting system. Also, since it is done online, you can use it anytime, anywhere as long as you have an internet environment, regardless of distance. Furthermore, there is no need for troublesome operations such as pressing a button to speak, and a translation system that automatically recognizes the voice and translates it into the language set by the other party is adopted, which is almost simultaneous translation. You can use your computer or smartphone without being particular about the terminal, so you can minimize the initial investment cost.

Is RemoSpace a free app? Is it a paid app?

There is a charge when holding a meeting using this application. It's free when you attend a meeting as a guest. You can freely download the app itself.

Where can I download RemoSpace?

You can download it from the "Click here to download" on the RemoSpace product page.

Where can I purchase RemoSpace?

Please contact us. We will contact you to discuss your application. CONTACT US

Is it possible to experience RemoSpace?

Please contact us. We will contact you to discuss your application. CONTACT US

What are the recommended specs for the device when using RemoSpace?

【Windows】
Supported OS: Windows 10 (32bit/64bit version)
Windows 8.1 (32bit/64bit version)
Memory: 4GB
Installation space: 500MB or more
Intel Core i3 series or higher CPU is required. (Intel Core i5 series or higher recommended)

【Android】
Supported OS: Android 8.1
Memory: 3GB
Installed capacity: 500MB or more
Snapdragon 430 or higher (Snapdragon 600 series or higher recommended)

What languages are supported?

It is available in five languages: Japanese, English, Chinese, Korean, and Vietnamese. We plan to support 112 languages in the future.

What is the speed of translation?

The average time for translation is about 1~3 seconds, depending on the communication environment. (This is for reference only.)

Is it compatible with other conferencing apps?

There is no compatibility at this time.